You receive an EZWell Instruction Manual and a one-sheet Shiatsu – Neck and Shoulder Massage Guide with your System, please read both before using for the first time. The EZWell mat and Shiatsu pillow come zipped together however they can be used separately depending on what treatment you are wanting, simply unzip and connect the power supply to whichever part you are using.

When using the Shiatsu pillow for the Neck and Shoulder area take time to position your head high on the pillow so the massage balls are not rubbing your skull. If your head is moving, then it is likely that you need to move your head up the pillow.

The mat and the pillow can provide Far infrared heat. Rather than heating the skin surface this type of heat is designed to penetrate more into deep tissue to support muscle relaxation and improved blood flow. Therefore, do not rely on the infrared to keep you warm if the air is cold as the heat is only coming from underneath you in which case a light throw, or blanket may be useful.

Using the mat without the pillow attached can make it easier to use whilst watching your favourite Show or Sports on TV. The Intensity of the vibrational massage can be adjusted to suit your preference at the time. The Remote displays 4 areas – Neck, Back, Lumbar, and Legs. These can be selected or isolated be pressing the corresponding button. Pressing the button will change the massage mode from rotating through different patterns to a steady massage for that area and turn non-selected areas Off. You can select more than one area. To return to the automatic cycling pattern simply press the Mode button.

Should you require further information or assistance please email us at customerservice@branddevelopers.co.nz or customerservice@branddevelopers.com.au thank you.