Delivery Related Questions
Note: Please use the comments section for feedback regarding this article only.
For any other query, kindly use our chat service or create a ticket which will be handled by our customer management team.
SCAM ALERT
We have been notified that customers are receiving SMS text from Australia Post and NZ Post asking for additional shipping fee. Kindly ignore such messages as this is not from us and the total price with processing and handling for the product is agreed and confirmed over the sales call. Here's an example of the message that you may receive-
Q: Can I get my order sooner via express delivery?
A: We do not have an express delivery option. Order standard delivery time frame is up to 14 working days.
Q: Why does delivery takes so long?
A: Our delivery time frame is standard across Australia and New Zealand subcontinent which is up to 14 working days.
Q: How can I track delivery of my item?
A: Australian Customers : Your order is coming via Australia Post and you can track it by clicking here
New Zealand Customers: Your order is coming via New Zealand Courier Post and you can track it by clicking here
NOTE: LARGE ITEMS THAT REQUIRE INSTALLATION ARE SENT VIA DIFFERENT COURIER COMPANY.
Q: Do I need to sign for my delivery?
A: For all courier deliveries a signature is always required. You can request with the courier that deliveries are left on your property, however this is not advised as you the customer would liable for the goods if they are stolen or lost.
Note: For small items that can be sent via AU/ NZ Post you will receive this in your normal mail delivery.
Q: Can I redirect to a different address after the parcel has left the warehouse?
A: If the parcel has left our warehouse you will need to contact the courier company managing the delivery to organise a change of address.
Q: Will all the items in my order come together?
A: If there are multiple items in your order, they are sent in different parcel. You may receive some items of your order sooner.
Note: Please use the comments section for feedback regarding this article only.
For any other query, kindly use our chat service or create a ticket which will be handled by our customer management team.