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For any other query, kindly use our chat service or create a ticket which will be handled by our customer management team.
Q: My product is not faulty and within 30 days trial. How can I return it?
A: Kindly contact our return team on the below email:
Customers in Australia - returns@tvshop.com.au
Customers in New Zealand - returns@tvshop.co.nz
Q: Is my returning item going to be picked up from my place?
A: We only do pick up for returning or replacing item that weighs more than 20 kilograms, if the item is faulty. This is in case the product is faulty and in under warranty.
Q: What do I do with the RMA number?
A: Kindly write the RMA number on a paper and put the paper inside the box or paste it outside the box.
NOTE: DO NOT WRITE RMA NUMBER DIRECTLY ANYWHERE ON THE BOX.
Q: What is your returns policy?
A: We stand by the products we sell and we want you to be completely satisfied with the purchase you make, but we understand that sometimes an item just needs to be returned.
If an order you have made does not meet your requirements, you may return the item within the trial period provided at point of sale, for a full refund of the product purchase price, less processing and handling. Note: Returns made after the stated return policy period will be not be refunded. Clearance Products that are sold with heavy discounts (typically 30% or more) or from our Bargain Bazaar category (or other promotional categories) within the website are excluded from the 30-Day money back guarantee.
Q: How do I return my goods for a refund?
A: Please call us within the trial time-frame. We will issue you with a Return Number (RMA), after which you have 14 days to return the product(s) back to us. Please ensure this RMA number is clearly visible on the outside of the parcel that you are returning so that we can complete the refund quickly on receipt.
We always recommend you use a trackable method and keep these details safe until you see the money refunded back in your account.
Q: Do I have to pay for return shipping?
A: Yes, you would have been advised on the sales call that it is your responsibility to return the product to us if you decide not to keep it.