Payment and Refund Inquiry
Note: Please use the comments section for feedback regarding this article only.
For any other query, kindly use our chat service or create a ticket which will be handled by our customer management team.
If you are want to make payment of your order to clear the outstanding balance, please contact our payment team directly on the below contacts-
Australia - 1800 841 618 New Zealand - 0800 003 053
Q: When will my order get shipped?
A: If an order is placed and payment is done by any of the below modes, the order will only be shipped out once the payment is processed.
Cheque – Once the cheque is received it can take up to 10 business days for the cheque to clear.
To inquire further contact our Payments Team on: AU – payments@tvshop.com.au, NZ – payments@tvshop.co.nz
Note: Please make sure to mention the order number at the back side of the cheque provided by the sales agent after placing the order.
Direct Bank Credit – Payments made with correct order reference can take up to 3 business days to be processed and allocated to order.
To inquire
further contact our Payments Team on: AU – payments@tvshop.com.au, NZ – payments@tvshop.co.nz
Note: Please make sure to mention the order number in the reference section provided by the sales agent after placing the order.
DebitSuccess Payment – Payments received by DebitSuccess can take up to 5 business days to be processed and cleared on order.
To inquire further
contact DebitSuccess Team on: AU – 1800 148 848, NZ – 0800 481 0400
Note: TV Shop uses the services of a specialist initiator, DebitSuccess, who are approved initiators of Direct Debits under the Bulk Electronic Clearing System.
Q: I have returned the product, when will I get the refund?
A: Below are the time frame for refund which depends on what payment method was used during the purchase.
Cheque – Once cheque for refund is processed at our end it can take up to 21 business days for the cheque to be received your end.
To inquire further contact our Collections Team at: collections@branddevelopers.co.nz
or Payments Team in: payments@tvshop.com.au, NZ – payments@tvshop.co.nz.
Direct Bank Credit – Once refund is processed via Direct Bank Credit it can take up to 7 business days for the refund to reflect at your end.
To inquire further you will need contact your card issuer.
Credit/Debit Card – Once refund is processed via credit/debit card it can take up to 7 business days for the refund to reflect at your end.
To inquire further contact our Collections Team at: collections@branddevelopers.co.nz
or Payments Team at: AU – payments@tvshop.com.au, NZ – payments@tvshop.co.nz.
DebitSuccess – Once refund request is submitted to DebitSuccess it can take up to 10 business days for the refund to reflect at customers end.
To inquire further contact DebitSuccess Team on: AU – 1800 148 848, NZ – 0800 481 0400.
Q: I want a refund direct in my bank account?
A: We will need a copy of your bank stub/statement (just the top part) that shows the account holder details to process any refund. This is required to ensure that your refund goes into the correct account. Below is an example of a bank stub/statement-