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Are you waiting for an email response from us?

If you haven't heard back regarding your query raised via ticket from us in 24-48 business hours, please check the spam or junk mailbox folder of your email as our response may have got delivered there.
You may need to whitelist our email domain to receive the response directly into your primary mail. Click here to know how to whitelist our email.

    Troubleshooting

    If you are facing any issue with the products, we will help you get it resolved with troubleshooting steps. To help you efficiently we may require a photo/video from you showing the issue with the product. This will be assessed by a specialist to identify the possible cause and then we will be able to help you in the quickest possible way. You can contact us by either creating a new ticket or start a chat with us.

      How to do videos

      Click here to view quick guide videos of the product.
      *Users under 18 years of age require adult supervision to use the item.

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          Popular products


          Click on the products below for more information or troubleshooting steps

                             
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                       
                    
           

            Returning non-faulty product within 30 days trial

            Looking to return a non-faulty product within your 30 day trial period, kindly contact our return team directly on the below email:

                  Customers in Australia - returns@tvshop.com.au                   Customers in New Zealand - returns@tvshop.co.nz